THE STAFF IS INCREDIBLY FRIENDLY, HELPFUL, AND CARING. YOU’RE GREETED IMMEDIATELY UPON ENTRY WITH A GENUINE SMILE. THERE IS AMPLE WAITING AREAS WITH FULL SERVICE SIZE MENS AND WOMEN’S BATHROOMS... EVEN A SECTIONED KIDDIE ROOM THAT HAS TOYS AND A SMALL TV WITH CARTOONS. MY DOCTOR WAS WAS SUPER NICE AND GENTLE, RESPECTFUL, AND THOROUGH. HE ANSWERED EVERY QUESTION I HAD AND NEVER MADE ME FEEL RUSHED. GREAT PERSONALITY AND HIS ASSISTANT WAS HELPFUL TOO. THERE TRULY ARE NO IMPROVEMENTS NEEDED AT THIS FACILITY! I AM SO IMPRESSED THAT BECAUSE MY INSURANCE COMPANY COVERS BI-ANNUAL EXAMS, I WILL GO TO CUSTOM EYES FOR AS LONG AS THEY ARE IN BUSINESS! I LOVED EVERYTHING ABOUT THIS (SOMETIMES SCARY AT OTHER PLACES) EXAM. NOTHING SCARY HERE! NOTE: I WAS THE VERY LAST APPOINTMENT OF THE DAY SO I TOOK ADVANTAGE OF TAKING PICTURES OF A CLEAN, PATIENT-FREE OFFICE SO YOU CAN EASILY SEE WHAT IS ON OFFER. THEIR CHAIRS ARE NORMALLY FILLED WITH PATIENTS, BUT AS I SAID ABOVE, THEY RAN A VERY EFFICIENT SCHEDULE. 😉